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VoIP/PBX Advantage
an example of a virtual PBX infrastructure, production-ready
VoIP/PBX DETAILS
VoIP/PBX Details
Following the details of our VoIP and PBX infrastructure, we outline the key components, capabilities, and deployment options that ensure scalability, security, and performance across all communication channels.
Enhanced Customer Experience with IVR
Integrating Interactive Voice Response (IVR) into virtual PBX systems streamlines call routing by directing callers to the appropriate departments or information sources efficiently. This automation not only reduces wait times but also minimizes the workload on customer service representatives, allowing them to focus on more complex inquiries. For businesses handling high call volumes, a well-implemented IVR system enhances customer satisfaction by providing prompt and accurate responses.
Advanced Features and Integration Capabilities
Virtual PBX systems come equipped with a suite of advanced features such as call queuing, voicemail-to-email, and real-time analytics, which are essential for managing high-volume call environments. These systems can seamlessly integrate with existing CRM platforms, enabling a unified communication strategy that enhances operational efficiency. The ability to access and manage these features remotely ensures that businesses maintain continuity and responsiveness, regardless of their physical location.
Competitive Rates and Transparent Billing
VoIP solutions offer highly competitive call rates, especially for international and long-distance communications. With virtual PBX systems, businesses benefit from transparent billing models based on actual usage, often with flat-rate or pay-as-you-go options that simplify cost management. This makes VoIP ideal for companies with distributed teams or international clients, enabling significant savings compared to traditional telephony.
Global Accessibility and Remote Operations
One of the major advantages of virtual PBX systems is the ability to operate seamlessly from anywhere in the world. Employees and support teams can connect to the phone system using desktop apps, mobile devices, or IP phones — with no dependency on physical infrastructure. This flexibility empowers remote work, facilitates global expansion, and ensures business continuity regardless of geographic location.
Private and Secure Connectivity via VPN
Security remains a top priority in VoIP deployments. Virtual PBX systems can be configured to operate over encrypted VPN connections, ensuring that voice traffic is protected from interception and unauthorized access. This is especially important for businesses handling sensitive data or operating in regulated industries. Secure tunneling guarantees the same level of confidentiality and integrity as internal office communications, even for remote users.
Business Continuity and Disaster Recovery
Unlike traditional phone systems, virtual PBXs are cloud-based and geographically redundant, meaning they remain operational even in the event of local outages or hardware failures. Calls can be rerouted instantly to backup numbers, mobile devices, or other locations. This built-in resilience ensures that communication remains uninterrupted — a critical factor for customer service, sales, and crisis management teams.
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WHAT WE DO
What We Do
Communication Services
We design and manage reliable, scalable communication systems that integrate VoIP, SMS, and messaging platforms. Our solutions support everything from internal communications to high-volume transactional messaging, ensuring secure and seamless connectivity across your organization. Whether cloud-based or hybrid, we tailor services to meet both technical and regulatory requirements.
Application Hardening & Cleanup
Security begins at the application level. We specialize in securing websites and web applications through proactive hardening, vulnerability mitigation, and post-incident cleanup. From malware removal to restoring compromised assets, we ensure your digital presence remains protected, performant, and compliant with industry standards.
Server Management
Our team provides full lifecycle management for physical and virtual servers, including provisioning, monitoring, patching, and optimization. Whether on-premise or in the cloud, we ensure high availability, performance, and security of your systems — allowing your teams to focus on core business activities without operational overhead.
Public and Private Network Design
We engineer robust network infrastructures tailored to your needs — from isolated private networks to scalable public-facing topologies. Our designs emphasize performance, segmentation, and security, incorporating SDN, VPN, firewalls, and redundancy to ensure optimal connectivity and resilience across your environment.
Cloud Services
We deliver cloud solutions that align with your business goals — whether you're migrating, modernizing, or building cloud-native environments. Our services cover infrastructure setup, workload migration, multi-cloud integration, and ongoing optimization, providing a flexible foundation for innovation, scalability, and cost control.
Cyber Security
Security is integrated into everything we do. From risk assessments and compliance audits to endpoint protection and incident response, our cybersecurity services are designed to proactively defend your infrastructure, data, and users. We help you build a resilient security posture tailored to the evolving threat landscape.
Backed by decades of experience and seasoned professionals.
We provide end-to-end support across every phase of your cloud transformation journey — from initial assessment and strategic planning to migration, optimization, and long-term management — ensuring continuity, efficiency, and measurable business outcomes.
500+ Servers
backed by certified technicians
20+ Years
of activities
400K+ email
sent monthly
3000+ customers
active daily
OUR APPROACH
Our Approach
Cloud services adoption is a strategic journey. Our structured, end-to-end process ensures a smooth transition — from first contact to full production — with a clear focus on minimizing risk and maximizing value.
1 // Initial Engagement & Discovery
You are here. Everything begins with a conversation. Once you reach out through our website, our team promptly connects with you to understand your goals, challenges, and current IT landscape. We schedule a discovery session to explore your existing infrastructure, critical systems, and business drivers — setting the foundation for a successful cloud journey tailored to your needs.
2 // Assessment & Strategy Development
Our experts conduct a comprehensive assessment of your on-premise environment, identifying technical dependencies, performance requirements, security considerations, and potential cost optimizations. Based on this analysis, we develop a strategic roadmap that outlines the optimal cloud architecture, migration approach, and timeline aligned with your business priorities.
3 // Solution Design & Planning
With a clear strategy in place, we design a cloud solution that meets your operational, compliance, and scalability requirements. This includes selecting the right cloud model (public, private, or hybrid), defining migration phases, establishing governance frameworks, and planning for integration with existing systems. Every detail is documented and validated with your team to ensure alignment.
4 // Migration & Implementation
We execute the migration plan with minimal disruption to your operations. Leveraging proven methodologies and automation tools, our engineers handle the deployment of cloud infrastructure, data migration, workload transfer, and configuration of services. We maintain close communication throughout the process, ensuring transparency and flexibility to adapt to real-time needs.
5 // Testing, Validation & Optimization
Before go-live, we conduct rigorous testing to validate performance, security, and interoperability of all components. This includes functional tests, user acceptance testing (UAT), and performance benchmarking. Any issues are addressed promptly, and optimizations are applied to ensure that the environment runs smoothly and efficiently.
6 // Go-Live & Ongoing Support
Once validated, your cloud environment goes live. We monitor the rollout closely, providing real-time support to ensure a smooth transition. Post-deployment, our team remains available for ongoing management, performance tuning, and continuous improvement. Our goal is to help you realize long-term value from your cloud investment with confidence and peace of mind.
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CH-6535 Roveredo/GR - Switzerland
CHE-112.478.780 MWST
General support
Phone: ..... +41 (0)91 23 30 914
Fax: ....... +41 (0)91 22 80 196
Phone hours: 09:00 - 12:00
Administrative support
Phone: ..... +41 (0)91 23 30 914
Fax: ....... +41 (0)91 22 80 196
Phone hours: 09:00 - 12:00